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Payment & Billing Policy

Last Updated: 27-Oct-2025

At Nihoner.com (“Nihoner,” “we,” “our”), we want to make billing simple, transparent, and fair. This Payment & Billing Policy explains how subscriptions, charges, renewals, and disputes are handled. By subscribing to or purchasing from Nihoner, you agree to the terms below.

1. Subscriptions & Recurring Charges

  • All memberships and premium features on Nihoner are offered on a subscription basis unless otherwise stated.
  • When you purchase a subscription, you authorize us (and our payment processors, Stripe or PayPal) to automatically charge your chosen payment method at the beginning of each billing cycle (monthly, yearly, or as displayed at checkout).
  • Prices, billing cycles, and renewal terms are clearly displayed before checkout.

2. Billing Cycles & Renewals

  • Subscriptions automatically renew at the end of each billing cycle unless canceled before the renewal date.
  • Renewal charges will be made to the payment method on file.
  • You can manage or cancel your subscription anytime through your account dashboard or by contacting support at [email protected].

3. Failed Payments

  • If a payment attempt fails, we may retry the charge several times within a set grace period.
  • During this time, your account may be placed in a suspended state with limited access until payment is successfully processed.
  • If payment cannot be collected, we reserve the right to cancel your subscription without refund and restrict access until the balance is cleared.

4. Chargebacks & Disputes

  • If you dispute a payment (e.g., via PayPal or your bank) without first contacting us, this may be considered a violation of our Terms.
  • We reserve the right to suspend or terminate your account in the event of a chargeback.
  • Important: Because our subscriptions grant instant digital access, chargebacks for “unauthorized” or “non-delivered” services may not be valid. Our published records (login history, content access) serve as proof of service delivery.
  • You agree to first attempt resolution directly with us at [email protected] before filing a payment dispute.

5. Refunds

Refunds are handled separately under our Refund Policy. This Payment & Billing Policy clarifies that non-payment, chargebacks, or violations of this policy do not entitle you to refunds or credits.

6. Price Changes

  • We may adjust subscription prices in the future.
  • If prices change, you will be notified in advance and given the choice to continue at the new price or cancel before the next renewal.

7. Account Suspension & Termination

We may suspend or terminate your account, without refund, if:

8. Taxes & VAT

  • Subscription fees may include applicable taxes, VAT, or other surcharges depending on your location.
  • Tax amounts will be shown at checkout where legally required.
  • You are responsible for compliance with your local tax obligations.

9. Governing Law

This Payment & Billing Policy is governed by the laws of Poland. Disputes relating to billing shall be resolved exclusively in the courts of Warsaw, Poland, unless mandatory consumer protections in your jurisdiction provide otherwise.

10. Contact Us

For any questions about billing, payments, or your subscription:

Email: [email protected]
Contact Form: https://nihoner.com/contact/

Our Commitment

We believe in being clear, fair, and transparent. Subscriptions are designed to give you uninterrupted access to Nihoner’s resources, while our billing policies protect both our learners and our platform. If you ever have questions about a payment, please reach out — we are always here to help.